Frequently Asked Questions
Get an instant quote online
Simply visit our website and use our online quote tool. Provide details about your device, such as its make, model, and condition, and you’ll receive an instant quote.
Yes, our online quote tool is designed to provide accurate estimates based on the information you provide about your device.
No, you can obtain a quote without creating an account. Simply input the necessary information about your device to receive your quote.
If you encounter any difficulties using our online quote tool, feel free to reach out to our customer support team for assistance.
The quote provided online is typically valid for a certain period, usually up to a week. However, it’s always best to check the validity period stated at the time of obtaining the quote.
Ship us your device or enjoy free same-day pickup
If you choose to ship your device to us, we’ll provide you with a prepaid shipping label. Simply package your device securely and drop it off at any convenient shipping location.
No, shipping is completely free when you choose to send your device to us. We cover all shipping costs to ensure a hassle-free selling experience for our customers.
If you’re located in the Greater Toronto Area (GTA), you can opt for our free same-day pickup service. Simply schedule a pickup time, and our team will come to your location to collect your device.
Our same-day pickup service is available in most areas within the Greater Toronto Area. However, please check with us to confirm availability in your specific location.
Yes, we provide tracking information for all shipments and pickups, allowing you to monitor the progress of your device’s journey to us.
Device inspection
The device inspection process typically takes 1-2 business days once we receive your device. We strive to complete inspections promptly to ensure quick turnaround times.
Our expert technicians thoroughly inspect all aspects of the device, including its functionality, cosmetic condition, and any potential damage or issues.
If your device doesn’t meet the conditions described during the quote process, we’ll contact you to discuss any adjustments to the offer.
While including accessories such as chargers and cables is not mandatory, they may affect the final value of your device. Please include any relevant accessories to ensure an accurate quote.
Our technicians handle devices with care during the inspection process to minimize the risk of damage. However, if your device is already damaged, please inform us during the quote process.
Get paid fast
Once your device passes inspection, you can expect to receive payment within 1-2 business days. We prioritize fast payments to ensure a smooth selling experience.
We offer various payment methods, including cash, cheque, and Interac transfer. You can choose the option that works best for you.
No, there are no additional fees for receiving payment from SellMyDevice. We cover all transaction costs to ensure you receive the full value of your device.
Once you’ve selected a payment method and the transaction is completed, it may not be possible to change the payment method. Please ensure you choose the preferred option during the selling process.
here are no minimum or maximum limits for payment amounts. Whether you’re selling a single device or multiple devices, we’ll ensure you receive the full value according to our offer.
